Privacy Policy & Terms of Use
Privacy Policy
At BAJA AIR, we are committed to protecting your privacy and handling your personal data with transparency, responsibility, and in full compliance with applicable laws.
1. Information We Collect
We may collect and process the following types of information:
- Personal Data: Name, email, phone number, billing/shipping address, and any other information you provide directly through forms, bookings, or inquiries.
- Payment Information: Credit card data is processed securely through Stripe and never stored on our servers.
- Usage Data: IP address, browser type, session duration, interaction data, and site navigation patterns.
- Communications: Emails, feedback, messages, and reviews provided through our website or other platforms.
2. Why We Collect Your Data
We use your information for:
- Delivering and managing our services.
- Processing bookings and payments securely.
- Providing customer support and service notifications.
- Sending relevant offers and promotional messages (when consent is given).
- Improving our website and user experience.
- Complying with applicable laws and regulatory obligations.
3. Data Storage and Security
Our platform is hosted on Hostinger.com, which provides secure storage behind industry-standard firewalls.
Payment data is processed through Stripe, a PCI DSS Level 1 certified payment processor. SSL encryption (HTTPS) is used to protect data transmitted during checkout.
4. Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of the information we store about you.
To exercise your rights, contact us at
5. Policy Updates
This policy may be updated periodically. Changes take effect upon publication. Material updates will be clearly communicated on our website.
Terms & Conditions (Summary)
These Terms and Conditions govern your access to and use of the BAJA AIR website and services. By using our platform or making a booking, you agree to the following:
1. Use of Services
Our services are intended for lawful purposes only. You agree to provide accurate, current, and complete information when booking or communicating with us.
2. Bookings & Payments
All reservations are subject to availability and confirmation. Payment must be completed via our secure booking system. By confirming a booking, you agree to the applicable cancellation and refund policies outlined during the checkout process.
3. Cancellations & Refunds
Cancellation terms vary by experience. Please review the specific cancellation policy at the time of booking. BAJA AIR reserves the right to cancel or reschedule flights due to weather, technical issues, or safety considerations. In such cases, alternatives or refunds may be offered.
4. Liability & Disclaimers
BAJA AIR is not responsible for delays, changes, or cancellations due to unforeseen circumstances (e.g., weather conditions, force majeure). All services are provided on an “as available” basis. We strive to ensure safety and professionalism at all times.
5. Intellectual Property
All content on this site, including text, images, logos, and trademarks, is the property of BAJA AIR or its content providers and may not be copied, distributed, or reused without prior written consent.
6. Governing Law
These terms are governed by the laws of Baja California Sur, México, and any disputes will be subject to the jurisdiction of its competent courts.
If you have any questions about our policies or terms of service, please don’t hesitate to contact us at:
Secure & Trusted Payment Processing
Your safety is our priority—from takeoff to checkout.
All payments made through our booking system (powered by FareHarbor) are securely processed by Stripe, a globally trusted provider certified to PCI Level 1, the highest level of payment security. Stripe is also TLS 1.2 compliant and backed by leading institutions like Visa and American Express.
When booking online, your information is protected with 128-bit SSL encryption, ensuring all transactions occur over a secure Internet Protocol (IP). You’ll always see the “Securely Encrypted” badge during checkout, offering peace of mind as you confirm your journey with us.
What is SSL?
SSL (Secure Sockets Layer) is advanced security technology that encrypts data between your browser and our server. It’s what gives a website the https:// prefix and the padlock icon in your browser—visible proof that your private details stay private.
Exclusive Promotions
Special Discount for Los Cabos Residents
At BAJA AIR, we’re proud to serve our local community. That’s why we offer an exclusive 10% discount for Los Cabos residents who present a valid government-issued ID at check-in.
Offer valid for:
– 20-minute scenic flights
– 40-minute panoramic flights
Terms and conditions apply. Offer subject to availability.
Modification and Cancellation Policies
To provide the best service possible, all changes or cancellations must be requested at least 24 hours before your scheduled check-in by contacting our customer service team at +52 624 108 6446.
– Cancellations made with at least 24 hours’ notice:
Refund of deposit, minus a $150 USD cancellation fee.
– Cancellations made less than 24 hours before check-in:
Non-refundable.
– In case of adverse weather conditions:
Flights may be rescheduled or canceled for safety reasons. If canceled, you may reschedule at no additional cost.